Privacy Policy
Effective Date: 08/01/2026
At Whitebark Health, we are committed to protecting your privacy and maintaining the security of your information. This Privacy Policy explains how information may be collected and used when you visit our website.
Information We Collect
When you visit our website, we may collect certain information automatically, including: Internet Protocol (IP) address, browser type and device information, pages visited and time spent on our website, referral sources, such as search engines or links from other websites, and general geographic location based on your IP address. We may also collect information that you voluntarily provide through website forms, surveys, or other online submissions.
How We Use Information
Information collected through our website may be used to respond to inquiries and requests, improve website performance and user experience, analyze website traffic and usage trends, measure the effectiveness of marketing and outreach efforts, and maintain website security and functionality.
Cookies and Analytics
Our website may use cookies and similar technologies to help us understand how visitors use our website and improve online services. We may use third-party tools such as Google Analytics, Google Tag Manager, Meta Pixel, YouTube, and Google Maps to help us analyze website traffic and provide website features. These services may collect information about your interaction with our website in accordance with their own privacy policies. You can adjust your browser settings to limit or disable cookies; however, some website features may not function properly if cookies are disabled. Forms may use security tools to prevent spam and abuse.
Protected Health Information (PHI)
Information collected through this website is not intended to replace secure communication with your healthcare team. Please do not submit personal medical information, health concerns, prescription requests, or other sensitive healthcare information through general website contact forms. For questions regarding your care, appointments, medications, or medical records, please contact us directly through your patient portal. Whitebark Health’s use and disclosure of Protected Health Information is governed by our Notice of Privacy Practices.
SMS Terms of Service
Whitebark Health may use text messaging (SMS and RCS) to communicate with patients regarding promotion of healthcare services, as well as appointment reminders, appointment confirmations, billing notifications, care coordination and follow-up communications, general healthcare updates and reminders. Participation in text messaging communications is voluntary and is not required to receive care.
Message Frequency and Data Rates
Message frequency may vary. Message and data rates may apply.
Privacy and Use of Mobile Numbers
Your privacy is important to us. Mobile phone numbers and text messaging consent information will not be sold, shared, rented, or disclosed to third parties or affiliates for marketing or promotional purposes. Information may be shared only with vendors and service providers that assist Whitebark Health in delivering text messaging services and who are contractually required to protect the confidentiality and security of your information.
Security of Text Messages
Text messages sent via SMS or RCS are not fully secure and should not be used to communicate urgent medical concerns or highly sensitive health information. To help protect your privacy, Whitebark Health limits the content of text messages to non-sensitive information whenever possible. Detailed Protected Health Information (PHI) will not be transmitted through standard text messaging and will instead be communicated through secure methods when appropriate.
Opting Out
You may opt out of receiving text messages at any time by replying: STOP. Please note that opting out means you may no longer receive appointment reminders and other healthcare-related communications by text message. To rejoin text messaging communications, reply: START. For assistance, text HELP.
Consent to Receive Text Messages
By providing your mobile phone number and opting in to receive text messages from Whitebark Health, you consent to receive conversational and informational communications by text message. Your consent to receive text messages is voluntary and may be withdrawn at any time by following the opt-out instructions above.
Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages.
Website Security
We take reasonable measures to protect information submitted through our website from unauthorized access, disclosure, alteration, or destruction. While we strive to maintain secure systems, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Third-Party Websites
Our website may contain links to third-party websites or services. Whitebark Health is not responsible for the privacy practices, content, or security of external websites. We encourage users to review the privacy policies of any third-party websites they visit.
Children’s Privacy
This website is not intended to collect personal information from children under the age of 13 without parental consent.
Changes to This Policy
Whitebark Health may update this Privacy Policy periodically. Any updates will be posted on this page with a revised effective date.
Contact Us
If you have questions regarding this Website Privacy Policy, please contact Erin Love McDermott at 208-810-4048.